New IT Understanding
In practice, very old electronic ERP applications found in large numbers. In many years of use they have been repeatedly adapted to the current changes. Extensions have been programmed. The system is managed by the IT department, the user uses their expertise when it comes to bug fixes, new parameters and further support.
Responsibility and Flexibility
New ERP-systems are supported by another IT understanding. They provide the user much more flexibility, but also give this a lot more responsibility. This must be learned in the transition itself and for the following daily work. The employee enters a new IT world and must be supported. The new understanding of IT will only bring the desired benefits when it is lived by all users in the company.
A good example of the newfound freedom of the user, the design possibilities of masks in the ERP system. Old systems hardly know ways for users input and output masks to change independently. If adjustments are necessary, must be programmed. Although recent applications offer opportunities of the mask manipulation by the user. The task is so complex that even here considerable IT expertise is required (eg through data fields). Therefore, the task of the display device is in such systems in the IT department.
Modern systems and thus for the user new software would have been much more flexible. They allow the user to independently position the fields on the screen, show or hide and to change the displays. Thus, the IT department is relieved, the user has the task to take this opportunity to set up the system so that it is optimal for its operations. However, this does not always happen perfectly without further action and for the company.
Problems Through Flexibility
Because of ignorance or inability of the user that does not use the opportunity of the mask design. Then, incomplete or too extensive standard masks are used. A significant advantage of the new system remains unused.
Important fields that must be filled or their content are necessary for the assessment of the sequence are not even involved or disabled by the user. This usually happens for any such content relating to the user directly, but for operations in other areas of responsibility are important.
A Practical Example:
During order entry, the tax code must be in companies that have high export shares are determined. Only then will calculate the correct VAT when invoicing and addressed the proper revenue account in the accounts. The user who enters the order, this indicator usually not interested. He hides the corresponding field in the mask for the gun, he can not control it. Incorrect values lead to problems in subsequent processes, especially in
Too little adjustment can cause problems, too frequent changes as well. If the display is permanently changed, the user can not get used to it. Content will not soon detected and misinterpreted.
The mask fitting by the user means that each user has their own ads. makes debugging for the IT staff more difficult, because these must always be incorporated only in the respective display.
The processes in new ERP systems are many times more complex than in the old applications. To manage such complexity and control the processes properly, flag, parameters and tables are necessary. This in turn must be established and maintained as control parameters and master data in the system. A task that the recent effort for the same work in the old ERP system exceeds considerably.
Increasing Importance and Increasing Responsibility
Previously, certain users were responsible for the maintenance of the master data tables and parameters were managed either by the IT department or by a user of the Department centrally. That changes with the new IT understanding. The user must permanently monitor all data for yourself and be responsible to the ERP conversion. At the same time, the importance of data for the correct handling increases in ERP. Increasing responsibility, especially for effects outside their own department.
A Practical Example:
Product price calculations are created centrally in old applications in cost accounting, called in new systems directly by the user. Then absent in the current calculation, the price for a commodity, the user can specify these for the calculation. The result is clear: Because of an interest in the sales pricing user usually no knowledge has on the current purchase prices of raw materials, he will enter a value that is wrong with high probability.
Here the understanding of the new IT processes and the concomitant responsibility needs to be awakened, so that users do not overestimate. As an alternative to such possibilities, to produce results that are switched off.
Responsibility For Many Users
This point in the new IT-understanding is also reflected in the way that almost everywhere where control parameters and master data determine the sequence in the new ERP, maintenance of these parameters and tables is possible. For this purpose, a link to the maintenance programs will be offered in the processing programs. The responsibility for the user becomes widely dispersed.
The direct inputs from key numbers to determine the contents to be processed as products, customer, job or project that are known to the users of the existing ERP systems will be replaced. Modern is the selection of the object from a list. The Art of the user is in the correct specification of the parameters used to determine this list. Just as the ERP process can be set correctly in daily use.
New Selection Method
The previous operation, the direct input of keys and the use of selection only in cases defined problem (eg via the Matchcode) allows efficient processing of mass data, if they are prepared correctly. Thus, material consumption for production orders, bank statements or inventory lists can be recorded with high efficiency. In modern ERP systems is trying to achieve a similar effect by their own fast entry screens. Not always with success.
Solution of Responsibility Shocks
The possibilities of the mask design, the ubiquity of the parameters maintenance or the freedom of choice are signs of a new understanding of the tasks of the user. These contribute in modern ERP systems a much greater responsibility for the results of their work. Processes, data and parameters are no longer as rigid as before. They are much more flexible. Many users are overwhelmed in practice with the new responsibility.
Preparation of User
They are so much individuality in the work processes not used. The people were not chosen for such a responsibility. Important was the mastery of processes and technology. Who has to make decisions with far-reaching consequences for areas that often do not know the user, now, can not do the unprepared.
Training and Forced
The IT manager must create an understanding of the new functionality of the ERP systems during the ERP conversion.
Already in setting up the new system, users need to be involved. Only they can build and decide may be the points at which responsibility the tables correctly.
The users need to be trained for the new responsibility. This includes the transfer of knowledge outside the actual area of responsibility. Only he can judge the importance of their own decisions for downstream processes.
The user must be forced to take the necessary responsibility also. When the understanding is created and has had sufficient training, supervision capacity may be reduced in the IT department. Then the user will no longer have contact and must make the desired decisions.